FAQ


Please review our FAQ page to assist you in answering the most common questions about the Lettrix – we mail it app!

PURCHASING

Cost: What does it cost to install the app?

The app is a free download from Apple and Google.

Cost: Is there a cost to create an account?

There is no cost to create your personal account for the Lettrix App.

Cost: What is the cost to mail a letter or postcard?

Please refer to the PRICING page to identify the current cost to mail with the Lettrix App. This pricing does not include discounts available if you have a coupon/discount code.

Our fees are based upon which type of item (postcard vs letter) and or other services you may request, as well as the number of pages you are sending.

GENERAL USE OF THE APP

Can I send a letter or postcard to multiple people in the same order?

Yes!

When adding a recipient, click ADD and you will can add as many recipients as you wish.

Each recipient creates a duplicate price of the cost of the mailing. Meaning, if you have, for example, 4 recipients, whatever the cost of the first mailing is, the price will be multiplied by 4 (in this example)

Can i send a letter to any other country other than the USA?

Not yet! At this time, we are only delivering within the USA. Please follow us on Twitter or Facebook for updates in the future.

Where are the letters and postcards mailed from?

Today: We currently have one location in Southern California (92831 zip code).

Future: you will have a dropdown during the checkout process to select which of our printing locations you wish your letters to be mailed from. We plan to have locations in Chicago area, Portland area, and an east coast location.

Do the printed items show Lettrix anywhere?

Yes. We print in very small and fine font that the letter or postcard are sent via the Lettrix.net app.

What type of stamps are used? Printed or manually applied?

We use USPS manually applied stamps.

CREATING LETTERS

Where are the letters and postcards mailed from?

Today: We currently have one location in Southern California (92831 zip code).

Future: you will have a dropdown during the checkout process to select which of our printing locations you wish your letters to be mailed from. We plan to have locations in Chicago area, Portland area, and an east coast location.

Do the printed items show Lettrix anywhere?

Yes. We print in very small and fine font that the letter or postcard are sent via the Lettrix.net app.

What type of stamps are used? Printed or manually applied?

We use USPS manually applied stamps.

CREATING POSTCARDS

Where are the letters and postcards mailed from?

Today: We currently have one location in Southern California (92831 zip code).

Future: you will have a dropdown during the checkout process to select which of our printing locations you wish your letters to be mailed from. We plan to have locations in Chicago area, Portland area, and an east coast location.

Do the printed items show Lettrix anywhere?

Yes. We print in very small and fine font that the letter or postcard are sent via the Lettrix.net app.

What type of stamps are used? Printed or manually applied?

We use USPS manually applied stamps.

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